1.1. These Terms and Conditions govern the services provided by Vantage Plumbing and Heating (the “Company”). By engaging our services, you (the “Customer”) agree to comply with and be bound by these terms.

1.2. If you do not agree with any part of these Terms and Conditions, you must not proceed with using our services.

 

2. Definitions

 

2.1. Company: Refers to Vantage Plumbing and Heating.

2.2. Customer: Refers to the individual, business, or entity engaging the Company’s services.

2.3. Services: Refers to all plumbing, heating, drainage, and associated works carried out by the Company.

2.4. Materials: Refers to any parts, products, or equipment supplied by the Company for the Services.

2.5. Agreement: Refers to the binding contract formed between the Company and the Customer upon acceptance of a quote, payment of a deposit, or commencement of work.

 

3. Scope of Services

 

3.1. The Company provides a range of services, including but not limited to:

•Boiler installation, servicing, and repair

•Power flushing

•Plumbing repairs and installations

•Bathroom fitting and refurbishments

•Blocked drains and drainage solutions

•Tiling and associated works

3.2. Services will be carried out as per the agreed quotation and scope. Any additional work requested outside the agreed scope will incur additional charges.

 

4. Quotes and Acceptance

 

4.1. Quotes provided by the Company are valid for 30 days unless otherwise specified.

4.2. A quote becomes binding when the Customer accepts it in writing, verbally, or by paying a deposit.

4.3. Any amendments to the agreed scope of work will require a revised quote, which must also be accepted before the additional work is undertaken.

 

5. Deposits and Payments

 

5.1. A deposit is required to confirm the booking of Services. Deposits are non-refundable except where explicitly agreed in writing by the Company.

5.2. Full payment of the final invoice is due upon completion of the work unless otherwise agreed in writing.

5.3. The Company reserves the right to retain materials or halt work if payments are not made as agreed.

5.4. Late payments will incur a penalty of 5% of the outstanding balance for every 14 days the payment is overdue.

 

6. Cancellation Policy

 

6.1. If the Customer cancels the agreed work after paying a deposit:

•The deposit will be forfeited.

•If cancellation occurs within 14 days of the scheduled start date, the Customer will be liable for any labour, preparation, or material costs incurred by the Company.

6.2. If the Company cancels the work due to unforeseen circumstances, a full refund of the deposit will be provided, unless cancellation is due to the Customer’s breach of obligations.

 

7. Materials and Ownership

 

7.1. Materials supplied by the Company remain its property until full payment is made.

7.2. If the Customer supplies parts or materials:

•The Company accepts no responsibility for the suitability, quality, or compatibility of these materials.

•Additional work required due to unsuitable materials will be charged at the Company’s standard rates.

 

8. Customer Obligations

 

The Customer agrees to:

8.1. Provide access to the premises during agreed working hours.

8.2. Ensure utilities (e.g., water, electricity) are available on-site.

8.3. Obtain all necessary permissions (e.g., planning consents, landlord approvals) prior to work commencing.

8.4. Pay for any parking required for the Company’s vehicles near the site.

8.5. Notify the Company of any pre-existing issues, hazards, or defects that could affect the Services.

 

9. Power Flushing

 

9.1. Power flushing is not guaranteed to resolve all system issues, particularly in older or poorly maintained systems.

9.2. The Customer acknowledges that power flushing involves high pressure and accepts that pre-existing weaknesses in the system (e.g., pipes, joints, radiators) may fail during or after the process. The Company is not liable for such failures.

9.3. Any repairs required as a result of system weaknesses will be charged at standard rates.

 

10. Warranty and Guarantee

 

10.1. A 12-month workmanship guarantee is provided from the date of completion, covering defects caused by the Company’s work.

10.2. This guarantee excludes:

•Misuse, neglect, or tampering by the Customer or third parties.

•Systems or appliances over 10 years old.

•Materials or products supplied by the Customer.

10.3. The Company’s liability is limited to repairing or replacing faulty workmanship.

 

11. Disputes and Complaints

 

11.1. If the Customer is dissatisfied with the Services, they must notify the Company in writing within 7 days of completion.

11.2. The Customer must allow the Company to inspect the work and, if necessary, carry out remedial work.

11.3. Withholding payment is not permitted unless it relates specifically to the disputed portion of the work.

 

12. Liability

 

12.1. The Company is not liable for:

•Delays caused by factors outside its control (e.g., weather, supply chain issues).

•Indirect or consequential losses arising from the Services.

•Issues resulting from pre-existing system defects or Customer-supplied materials.

12.2. The Company’s total liability is limited to the value of the Services provided.

 

13. Emergency Call-Outs

 

13.1. Emergency call-outs are intended for temporary fixes to ensure safety. Further repairs may require additional visits and charges.

 

14. Restocking and Labour Charges

 

14.1. If the Customer cancels the work after materials have been ordered, the Customer will be charged for:

•Restocking fees.

•The cost of non-returnable materials.

•Any preparatory labour completed before cancellation.

 

15. Force Majeure

 

15.1. The Company is not liable for delays or failures caused by events outside its reasonable control, including but not limited to acts of God, extreme weather, or supply chain disruptions.

 

16. VAT

 

16.1. All prices quoted exclude VAT unless explicitly stated. VAT is applied at the prevailing rate at the time of invoicing.

 

17. Contact Information

 

For any queries or concerns, contact us at:

•Phone: 01462 506 374 / 07713 161 513

•Email: info@vantageplumbingandheating.co.uk

•Address: Croft Chambers, 11 Bancroft, Hitchin, Hertfordshire, SG5 1JQ

 

18. General

 

18.1. These Terms and Conditions are governed by English law.

18.2. By engaging our Services, the Customer acknowledges and agrees to these Terms and Conditions.