Terms and Conditions for Vantage Plumbing and Heating

1. Introduction

1.1. Welcome to Vantage Plumbing and Heating. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully.

2. Definitions

2.1. Company: Refers to Vantage Plumbing and Heating.

2.2. Customer: Refers to the individual or entity that agrees to use the services provided by the Company.

2.3. Services: Refers to plumbing, heating, and related services provided by the Company.

3. Services

3.1. The Company offers a range of plumbing and heating services including, but not limited to:

• Emergency plumbing
• Boiler servicing and installations
• Bathroom fittings
• Heating engineering
• Power flushing
• Blocked drains and drainage solutions
• Tiling

4. Power Flushing

4.1. If the customer accepts a power flush, the following additional terms apply:

• Pre-Existing Conditions: Vantage Plumbing and Heating Ltd is not liable for any pre-existing conditions or weaknesses in the system, including but not limited to joints, pipes, and radiators.
• Pressure-Related Issues: The customer acknowledges that power flushing involves high pressure and that any joints, pipes, or components that pop or fail under this pressure are not the responsibility of Vantage Plumbing and Heating Ltd.
• Repairs: Any repairs required due to issues arising during the power flush will be charged to the customer at the standard rates. Vantage Plumbing and Heating Ltd is not liable for any damages caused by such failures.
• Acknowledgement: By accepting the power flush, the customer acknowledges and accepts these terms, including the potential for additional repair costs.

5. Ownership of Materials

5.1. All materials and equipment delivered to the Customer’s site which form an integral part of the contract shall remain the property and in the exclusive possession of the Company until full payment has been made by the Customer in accordance with the terms of the contract.

6. Payment Terms

6.1. The Company is entitled to receive payments as follows:

• Deposit: A deposit as noted in the contract.
• Stage Payments: Payments requested at various stages of the work.
• Completion Payment: The outstanding balance shall be payable at the time of completion of the works.
• Large Works: All large works are subject to a 50% deposit before the commencement of the work and the remaining 50% upon completion.

7. Customer Obligations

7.1. Ensure access to the site at the agreed times.

7.2. Provide necessary utilities for the completion of the work.

7.3. Notify the Company of any relevant health and safety hazards on site.

7.4. Provide safe and unobstructed access to the premises for the purpose of carrying out the services or any other obligations under the contract.

7.5. Provide our personnel with adequate and safe working space and facilities, and clear access to the site to enable us to carry out the services.

7.6. If reasonably possible and applicable, provide a plan showing drain layouts or electrical wiring of the premises.

7.7. Provide all necessary power and a clean water supply from the mains or fire hydrant to enable the carrying out of the services prior to the commencement of the services or on inspection if applicable.

7.8. Advise us if the premises is a listed building unless agreed otherwise by us in advance.

7.9. For scheduled services, provide us with nearby free-of-charge parking facilities or a permit to enable parking at that location at your own expense, obtained prior to the commencement of the services.

7.10. Obtain all necessary consents for carrying out the service, including but not limited to building regulations, planning consent, listed building consent, consent from landlords, the property owner, neighbors, and mortgagees, including consent where necessary for the completion of the services for our representatives to cross third-party land.

7.11. Upon request, produce evidence of such consents to us.

8. Company Obligations

8.1. The Company shall provide the services with reasonable care and skill.

8.2. All goods supplied will be of satisfactory quality, fit for their purpose, and as described.

8.3. If you are a business or individual and are not satisfied with the workmanship upon completion of the services, you must provide written notice detailing the reasons within 12 months of completion to the contact details set out in clause 15.

8.4. You must allow the Company and its insurers the opportunity to inspect the services and, if required, carry out remedial work as appropriate.

8.5. Failure to notify the Company of any defective workmanship or refusal to permit an inspection will result in the Company not being liable for any defects in the services.

9. Warranty and Guarantee

9.1. A 12-month guarantee is given in respect of faulty workmanship from the date of completion. This guarantee will not be valid if the work undertaken has been subject to any misuse, neglect, or treatment by you or any third party, or if it has been repaired, modified, altered, adjusted, or tampered with by any party other than the Company.

9.2. The Company will not accept any liability whatsoever for any materials or products supplied by you, including but not limited to the suitability of such materials or products for the services.

9.3. No guarantee will be provided in the following circumstances:

• In respect of blockages in waste or drain systems where the service has not been directly undertaken by the Company.
• Where payment in full has not been received.
• Where services were completed on your instruction but against our written or verbal advice.
• Where the fault arises because you elected not to have services recommended by us in writing or verbally undertaken.
• Where services have been performed on installations or appliances in conditions and/or over 10 years old.

10. Liability

10.1. The Company shall not be liable for any delay or failure to perform its obligations under this contract due to circumstances beyond its reasonable control, including but not limited to acts of God, inclement weather, and other force majeure events.

11. Disputes

11.1. In the event of a dispute arising during the course or subsequent to the completion of work, the Customer shall not withhold payment beyond a reasonable amount necessary to rectify the disputed work. The Company is entitled to payment for completed work and materials supplied.

12. Termination

12.1. Either party may terminate the contract with immediate effect if the other party commits a material breach of any term of the contract and (if such a breach is remediable) fails to remedy that breach within 14 days of that party being notified in writing to do so.

13. VAT

13.1. All of our work is subject to VAT as we are VAT registered. The prices quoted for our services and materials do not include VAT unless expressly stated. VAT will be charged at the applicable rate at the time of invoicing.

14. Emergency Call-Outs

14.1. Our emergency call-out services are available out of hours. We strive to rectify and fix the problem within the hour. If this is not possible, we will ensure the situation is made safe.

14.2. It is important to note that our emergency services are not intended for extensive or noisy repairs during out-of-hours periods. If the problem cannot be fully resolved immediately, we will take necessary actions to secure the issue until comprehensive repairs can be carried out during regular working hours.

15. Reports

15.1. If you require any sort of written report for any of the work carried out, this will incur an additional cost of £120 plus VAT.

16. Contact Information

16.1. For any queries or issues, please contact:

• Phone: 01462 506 374 / 07713 161 513
• Email: info@vantageplumbingandheating.co.uk
• Address: Croft Chambers, 11 Bancroft, Hitchin, Hertfordshire, SG5 1JQ

16.2. For more information about our services, please visit our website.

17. Understanding These Terms and Conditions

17.1. When certain words and phrases are used in these Terms and Conditions, they have specific meanings (known as “defined terms”). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms and Conditions where it was defined.

17.2. Services are provided and goods supplied by Vantage Plumbing and Heating. In these Terms and Conditions, “Vantage” refers to the Company. The name and details of the company providing the services and any goods, and with whom the contract is with, can be identified from the invoice you receive and the copy of these Terms and Conditions provided with it.

17.3. In these Terms and Conditions, when we refer to “we“, “us” or “our“, we mean Vantage; and when we refer to “you” or “your” we mean the Customer.

17.4. These Terms and Conditions are intended to create a clear understanding between the Company and the Customer regarding their respective rights and responsibilities. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

17.5. These terms and conditions are designed to ensure a smooth and professional service experience, aligning expectations, and providing clarity on the mutual obligations of both parties. Please ensure you read and understand them fully before engaging our services.